By Paul Michael
For those of you (and I presume there were many) who took up the extraordinary See's candies offer I posted yesterday, I have bad news. I too got the email from See's saying they would not fulfill the order due to a glitch. But, the story does not end there.
See, I believe that a company should stand behind an order, even if it is due to a glitch. If you walk into a store and see a T-shirt marked as $5, they will usually honor it, even if the real price of that T-shirt is $45. To simply say “nope, not our fault, you're getting nothing” seems very unfair to me.
For those of you that might not have received it yet, here's the full text of the email…
Greetings from Sees.com,
We regret to inform you that a technical website error caused the following item to be displayed at an incorrect price on the Sees.com website:
Gift # 182 - 3lb. 15-1/2 oz. Holiday Gift Special - Price $1.00
We are unable to fulfill this item for the incorrectly posted price. Therefore, we have cancelled your order for this item that was placed on January 1, 2008.
At any given time, despite our best efforts, we might have an item appear on our website with incorrect pricing. We do verify prices prior to processing orders and any discrepancy will cause the order to go on hold for further review. We would like to assure you that your credit card wasn’t charged as your order was put on hold when the pricing error was discovered.
We apologize for any inconvenience this may cause. We value your business and hope that you’ll give us a chance to serve you again in the future.
Sincerely,
Customer Service Department
Sees.comPlease note: This e-mail was sent from a notification-only address that can’t accept incoming e-mail. Please don’t reply to this message. For any further questions, you can reach our Customer Service Department at 1-800-789-7337.
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